Last updated: 25/06/2023

At Lord’s Automative, we’re dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we gather, use, disclose, and protect your data when you interact with our ecommerce website, lordsauto.com . Please read this policy thoroughly to understand our practices and your rights.

Information We Collect :

We collect various types of information to provide you with our services and enhance your experience on the Site. The information we collect includes:

1. Personal Information: This comprises details like your name, email address, phone number, billing and shipping addresses, and payment information.

2. Usage Data: We may collect information about how you access and navigate the Site, including your IP address, browser type, operating system, pages visited, and actions taken.

3. Cookies and Tracking Technologies: To improve your browsing experience, we use cookies and similar technologies to gather information about your interaction with our Site.

How We Use Your Information :

We utilize the collected information for various purposes, including:

1. Order Processing and Fulfillment: To process your orders, handle payments, and ensure accurate shipping and delivery.

2. Customer Support: To address your inquiries, respond to your requests, and provide assistance when needed.

3. Personalization: We may use your data to personalize your experience on our Site, recommend products, and showcase content that matches your interests.

4. Communication: With your consent, we may send you promotional offers, newsletters, and updates about our products and services.

5. Improvement and Analysis: We use data to enhance our products, services, and user experience, as well as to analyze trends and patterns.

6. Legal Compliance: We may disclose your information when required by law or to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights or safety.

7. Marketing and Communications: With your consent, we may use your personal information to send you promotional materials, newsletters, updates, and other communications related to our products and services. You can opt out of receiving such communications at any time. 

Refunds, Cancellations, and Shipping :

1. Refunds and Cancellations: If you wish to cancel or request a refund for an order, please contact our customer support within 24-48 hours from the order date. Refunds are subject to our refund policy.

2. Shipping: We strive to provide timely and reliable shipping for your orders. Shipping times may vary based on location and product availability.Our average shipping time will be 10-12 business days. You’ll receive tracking information once your order is shipped.

Data Sharing and Disclosure :

We may share your information with third parties in specific situations, including:

1. Service Providers: We may share data with third-party service providers who assist us in operating the Site, processing transactions, and providing various services.

2. Legal Compliance: We may disclose information to comply with legal obligations, respond to legal requests, enforce our policies, or protect our rights and safety.

Your Choices and Rights :

You have the right to:

1. Review and update your personal information.
2. Opt out of receiving marketing communications.
3. Request the deletion of your account, considering legal and contractual obligations.

Security :

While we implement security measures to protect your personal information, no method of data transmission is entirely secure. We can’t guarantee the security of data during transmission or storage.

Changes to this Policy :

We retain the right to modify this Privacy Policy. Changes will be indicated by the updated date at the top of the page.

Contact Us :

For any questions, concerns, or requests related to your privacy, please reach out to us at marketing@lordsauto.com